Are there any plans to enable email piping?
Where you have the email server on the same server as the app, such as on Cpanel, you can have an email delivered directly to a php script.
Several helpdesk apps allow this such as OSticket:
One benefit is that is reduces the delay on waiting for emails to get received so issue creation can be quicker.
However sometimes the PHP version used for CLI is different so it's not always without issue.